CX RIOT RADIO

  Let's talk. Back in early 2023, someone reached out to me praising me for the name of my podcast, Caffeinated CX. Cool, it wasn't out of the ordinary for this to happen, it was (and is) a cool name for a Customer Experience Podcast. Maybe he wanted to be on it, maybe he wanted to sell me something, who knows. The podcast had been around about a year and a half-ish publicly (and about an additional 6 months privately, shared only with coworkers and employees at my place of employment, where it came out of a video series I was doing called Coffee With Dave which was mostly about mindset and office life).  A couple days after that message, he sent me another one saying that he owned the URL caffeinatedcx.com, which was a little weird but whatever. Here's a screenshot of that message from LinkedIn: I censored as much as I could with a 15 second limit.  So, even though a Podcast is technically  trademarked at first publication, dude stole my name for some AI software. W...