CX RIOT RADIO

1. Ditch the Bullshit. You’re Not a Scheduler. You’re a Profit Generator. Your dispatching game is the engine of your plumbing empire. When done right, it maximizes each truck’s day and lines your pockets. You’re not just filling slots—you’re hunting for gold: high-ticket jobs, add-ons, memberships—that’s margin. 2. Don’t Book Blind. Live Data = Lean Profits Use intelligent software like ServiceTitan, Jobber, or Zuper (they’ve got real-time drag‑drop boards, GPS routing, autopilot rescheduling). This isn’t optional. It’s survival. The faster you see gaps, the quicker you fill them, minimizing dead time and travel costs. 3. Route Smarter, Not Harder Every mile counts. Route your techs by proximity and job type—so a minor leak doesn’t end up two cities away. Optimized routing slashes fuel costs and packs more jobs into per day. 4. Triage Like a Motherfucker You don’t let every car crash trigger a red alert. Same for plumbing calls. Teach Dispatchers triage: burst pipe = top priority, slo...

(Unrelated Picture, Don't Worry About it) Tf is a DSR?  “DSR” is corporate cosplay. You’re not a “Dispatch Service Representative.” You’re a Dispatcher. You run the trucks. You pull the strings. Own the title, cut the bullshit. CSRs: Pack the schedule until it cries for mercy. Ring after ring, job after job, no mercy. Dispatchers: Take that overstuffed chaos and turn it into pure profit. Pick the best calls, match them to the right tech, and shuffle the rest like a Vegas card shark. If everyone just did that, 80% of your headaches would disappear overnight. Where It Goes to Shit Dispatchers get soft. They see a packed day and panic. Next thing you know, they’re telling your CSRs to “slow down” or “book for tomorrow.” Fuck. That. Noise. If your Dispatcher can’t handle a full bucket, they’re in the wrong seat.  A real Dispatcher loves a jammed schedule; it means options, upgrades, spiffs, and big tickets. When a CSR books a call and there’s no open slot? Dispatcher calls that ...

 [Blogger doesn't like to embed YouTube links in mobile view for some reason, so for the posts with videos, just view on a desktop or laptop, I guess. Which is stupid, but I guess you can't have everything. Maybe Google will fix it soon, or maybe I'll dust off my HTML skillz I learned in the 1990's and fix them myself (unlikely).] Anyway, let's talk about the CSR and DSR dynamic. First of all, DSR is a stupid term.  We all know that CSR means Customer Service Representative, so that must mean that DSR means Dispatch... Service Representative... which doesn't even remotely have the same ring to it.  Dispatch Service Representative.  Cool. We'll just call you Dispatcher for now.  So, the CSR's job is to fill a bucket to overflowing with appointments, jobs, opportunities, whatever it is you fill your bucket with, and it's the Dispatcher's job to sort through that fucking bucket to find the best shit for your services. The best shit means the highest...