CX RIOT RADIO

  Link to the store: https://cx-riot-radio.printify.me/products Lyrics for the song: CX Riot Radio! CX Riot Radio! Buy my merch! Buy my books! Listen to the show! I'm not good at business There's a max three percent profit margin That's okay, that's alright The merch is fire You know you want to Buy podcast merchandise Who wouldn't? That would be crazy CX Riot Radio! CX Riot Radio! Buy my merch! Buy my books! Listen to the show! Support my caffeine addiction By wearing CX Riot Radio merch I'm not very good at writing songs But it is what it is, so shut up Capitalism at it's finest Podcast merch is go Priced as low as I can do Buy it now, don't say no! CX Riot Radio! CX Riot Radio! Buy my merch! Buy my books! Listen to the show! Buy my stuff! Buy my stuff! Buy my stuff! CX RIOT RADIO The Merch:

  Let's talk. Back in early 2023, someone reached out to me praising me for the name of my podcast, Caffeinated CX. Cool, it wasn't out of the ordinary for this to happen, it was (and is) a cool name for a Customer Experience Podcast. Maybe he wanted to be on it, maybe he wanted to sell me something, who knows. The podcast had been around about a year and a half-ish publicly (and about an additional 6 months privately, shared only with coworkers and employees at my place of employment, where it came out of a video series I was doing called Coffee With Dave which was mostly about mindset and office life).  A couple days after that message, he sent me another one saying that he owned the URL caffeinatedcx.com, which was a little weird but whatever. Here's a screenshot of that message from LinkedIn: I censored as much as I could with a 15 second limit.  So, even though a Podcast is technically  trademarked at first publication, dude stole my name for some AI software. W...

  Summary: Title: Importance of Contact Center Team Leads & Coaches: Best Practices, Responsibilities, and Standards for Success Importance of team leads in a contact center - Team leads play a crucial role in the contact center floor, defining best practices, responsibilities, and standards. - Ideally, a team lead should manage 5 to 6 call center reps, with going over 10 being considered ridiculous. Start the week with check-ins and goal setting - Connect with team members individually for rapport building and goal setting. - Review previous week's reports for performance analysis and to identify any red flags. Daily monitoring and feedback for CSR performance - Regularly review CSR stats, look for red flags like low booking rates or high cancellations - Perform call audits throughout the day, provide constructive feedback to improve performance Maintain active and engaging Discord channels for team communication - Daily check-ins to ensure team well-being and share success s...

  Lyrics by Caffeinated CX with some help Music and vocals by Suno  Track list:  Mechanical Tyrant of Kahlereth  arriors of Steel & Sorcery  Fall of the Kingdom of Namaranthe  Templars of Steel  Rise of the Rebel Force  The Magelord's Demise  Born From the Fire  Battle Hymn of the Chosen  Defenders of Justice  CX Champions  Clash of the Ancients  Quest for Customer Satisfaction  The Dragon's Defeat  The Call of Service  Just for fun, but I think it's pretty good LYRICS: Mechanical Tyrant of Kahlereth In a distant land, a dragon forged of steel With evil in its heart, it sets out to reveal Its power unmatched, its rage uncontrolled A mechanical beast, its purpose to unfold With deadly precision, it strikes with its might Leaving chaos in its wake, no one's safe in its sight It feeds on frustration, on anger and despair A cybernetic monster, customer service beware Oh, the Mechanical Tyrant, the bane ...

  Transcript:  hey  everyone hey it's me how you doing you  doing good I literally just took a sip  of like 4our old coffee and  uh it's okay it's okay you know when you  uh when uh you're you're like at a party  and you pick up what you think is your  drink that is in a can and you take a  sip of it and someone it was someone's  ashtray yeah kind of like that minus the  Ash and stuff but not the best not the  best at all so what are we doing what  are we doing today well after the  beautiful Bean footage we'll get into it  but for now I just want to hang out I  just want to see how you're  doing mhm  okay  no that's pretty  interesting  huh that is  interesting I had no  idea  huh  H you  sure you sure that  happened it's a I'm sure you're sure but  that doesn't sound like them that  doesn't sound like them at all I would  know ...