Press Kit

Podcast Title: CX Riot Radio
Host: David Powers
Location: Simi Valley, CA
Website: https://caffcx.blogspot.com
LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Email: dpowers3945@gmail.com

Overview

CX Riot Radio is a gritty, no-holds-barred customer experience podcast that calls BS on corporate buzzwords and surface-level service strategies. Hosted by David Powers, a veteran of the blue-collar call center trenches, the show blends real-world insights with a caffeine-fueled, punk rock attitude. With over 240 episodes and counting, CX Riot Radio is where frontline truths meet operational strategy—uncensored, unsponsored, and unapologetic.

Tagline

“Where your corporate CX strategy gets punched in the throat—with love.”

Mission

To amplify the voices of frontline workers, expose the real drivers of customer loyalty (and churn), and challenge the sanitized, boardroom-friendly version of customer experience with a more honest, human-first approach.

Host Bio: David Powers

David is a published author, speaker, and Operations Support Manager at Rooter Hero Plumbing & Air. With over two decades of experience in CX, call center operations, and marketing, David brings a raw, real perspective to the conversation. Starting his journey in a dial-up internet retention call center in 1999 and rising through the ranks in the trades industry, his insights are battle-tested, story-driven, and always laced with humor and blunt truth.

Fun Fact: David describes his style as “ADHDcore meets blue-collar grind.” 

What Makes This Podcast Different

Anti-Corporate, Pro-Human: This isn’t a safe, sanitized podcast with HR-approved talking points. CX Riot Radio speaks directly to the people who live and breathe service work—and calls out those who don't.

Frontline First: Most CX podcasts cater to C-suites. This one listens to reps, dispatchers, and team leads—the folks who actually talk to customers.

Punk Rock Energy: Think more Black Flag, less Ritz-Carlton. Episodes move fast, go deep, and aren’t afraid to say what everyone else is thinking.

No Sponsors, No Fluff: You won’t hear mattress ads or fake excitement. Every episode is driven by real stories, practical insights, and the desire to make CX better from the bottom up.

Built for the Trades: While CX Riot Radio speaks to all industries, it has deep roots in HVAC, plumbing, and other blue-collar services—an underrepresented voice in CX content.

Key Topics Covered

  • Call Center Culture & Chaos Leadership
  • Dirty Data and the Cost of Bad Decisions
  • CX Strategy Without the Corporate Fluff
  • Blue-Collar Branding and Marketing
  • AI, Automation, and the Death of Human Touch
  • Loyalty, Trust, and the Real Reasons Customers Stay (or Don’t)

Audience

CX Riot Radio appeals to:
  • Customer service professionals
  • Contact center leaders
  • Blue-collar entrepreneurs
  • Trades industry owners/operators
  • Tech skeptics and realist marketers
  • Anyone who values unfiltered truth over polished corporate narratives

Notable Stats

  • 240+ Episodes as of June 2025
  • ~3,700 LinkedIn Followers (Host)
  • Thousands of unique listeners across Spotify, Apple Podcasts, and more
  • Featured on trade podcasts and CX leadership panels

Suggested Guest Topics (for interviews)

  • "What Your Data Isn’t Telling You"
  • "Burnout, Bullshit, and Building a Real Culture"
  • "The Death of Scripts: Let Your Agents Think"
  • "Why Loyalty is Built at the Frontline, Not in the Boardroom"
  • "Fighting AI with Empathy: Where Machines Fail"

Media Assets

















For interviews, sponsorships, speaking engagements, or media requests—reach out directly.

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