Dispatching for Profit

1. Ditch the Bullshit. You’re Not a Scheduler. You’re a Profit Generator.

Your dispatching game is the engine of your plumbing empire. When done right, it maximizes each truck’s day and lines your pockets. You’re not just filling slots—you’re hunting for gold: high-ticket jobs, add-ons, memberships—that’s margin.

2. Don’t Book Blind. Live Data = Lean Profits

Use intelligent software like ServiceTitan, Jobber, or Zuper (they’ve got real-time drag‑drop boards, GPS routing, autopilot rescheduling). This isn’t optional. It’s survival. The faster you see gaps, the quicker you fill them, minimizing dead time and travel costs.

3. Route Smarter, Not Harder

Every mile counts. Route your techs by proximity and job type—so a minor leak doesn’t end up two cities away. Optimized routing slashes fuel costs and packs more jobs into per day.

4. Triage Like a Motherfucker

You don’t let every car crash trigger a red alert. Same for plumbing calls. Teach Dispatchers triage: burst pipe = top priority, slow drip = next slot. Script it. Flowchart it. Send your team where they actually make cash, not chase tickets.

5. Communication ≠ Bureaucracy. Keep It Tight

Your Dispatchers and techs need constant, crisp communication: check-ins at dispatch start, between calls, and pre-arrival. Keeps frustration low and mood high . And customers? They get live ETA updates, no ghosting allowed.

6. Back It with Data & Analysis

Dispatch without metrics is guesswork. Track KPIs: travel time, job completion, cancellation rates, customer satisfaction. Use software dashboards to spot leaks and plug them—for example, is your team sluggish on Mondays? Fix it before it kills profits .

7. Staff for the Real World

You need 10% buffer for call-offs. Period. Don’t let skeleton shifts ruin your day . Train CSRs to replace Dispatch in a pinch—just drop them in the chair and let them drive. But never let Dispatchers bleed into inbound. That’s chaos.

8. Empower & Respect Dispatch Talent

Dispatchers aren't phone monkeys, they’re strategic operators. Invest in their training: plumbing basics, software literacy, emergency escalation, rapport building. Have them ride along with techs. Make them feel and act like the quarterback.

9. Automate the Money-Drivers

Memberships, financing options, maintenance plans, these are recurring revenue machines. Dispatchers should upsell them during scheduling or callback. Promptly book them and ensure techs upsell on site. Shove them in the schedule, it’s margin in motion.

10. Close the Loop — From Call to Cash

Dispatch is the hub—but finance follows dispatch. Integrate dispatch software with QuickBooks or Xero. Make invoicing frictionless. Most jobs get billed immediately on site via mobile apps .


You want a plumbing operation that prints money? It starts with aggressive, unapologetic dispatching. 

Tools, tactics, templates, lined up and laser-focused. No fluff. No excuses.

Make your schedule your weapon. 

Shape it till it screams profit. 

Then train, defend, optimize, all mercilessly.