The Mission

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 Welcome to Caffeinated CX! Here is where we take all you know about the Customer Experience and turn it on it's head.

There will be cursing...

There will be hard truths...

There will be howling and gnashing of claws...

And in the end, your company's Customer Experience will grow...

Your calls will get better...

Your teams will get better...

Your department will get better...

Your company will get better...

This blog is for all aspects of the Contact Center, from frontline employees all the way up to the C-Level and Owners of businesses.

It focuses on CX, Culture, EX, and creating a positive force, not only for your customers and your businesses bottom line, but for your employee engagement too...

Because the following equation fits, ex=cx²

Together, we can start the fires burning...

Together we can create a CX Rebellion!



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