"I Don't Know"

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 Nothing destroys Customer Confidence more than when a Customer Service Agent tells them "I don't know." Not only that, but it destroys Employee Confidence as well.  

Why doesn't the CSR know?

Is it a lack of focus?

Is it a lack of training?

Was it a brain fart?

What do you do when you, as a CSR don't know the answer to a question? Watch the video and find out... 

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