Staffing Calculator

Erlang-C Daily Staffing Planner

Average Handle Time (seconds):
Target Service Level (% of calls answered within target time):
Service Level Target (seconds):
Shrinkage (%):

Projected Calls Per Hour

Hour	Projected Calls
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00