CX RIOT RADIO

We live in a world that constantly pulls us in every direction; work, family, bills, social media, stress.  Everyone wants a piece of your time.  But the truth is, you only get one life, and no one’s coming to save you.  So, what you do with that time; how you focus, how you show up, how you build yourself, that’s entirely on you. This is where you either lock in… or you drift. Locking In on the Mission “Locking in” means committing fully to your goals, without excuses.  It’s choosing excellence in everything, from how you talk to your kids, to how you approach your work, to how you show up for yourself. It’s not about perfection; it’s about ownership.  Your current reality; your health, your finances, your relationships is a direct reflection of your daily actions and habits.  If something isn’t where you want it to be, you can change it.  But change demands effort, and effort requires discomfort. When you stop blaming and start acting, your life begi...

  Summary Become the leader you wished you had in your early career. - Reflect on personal experiences with poor leadership to understand effective guidance. - Recognize the importance of mentorship in career development and strive to fill that role for others. Become the supportive leader you needed when starting your career. - Effective leadership is about connecting with your team, rather than just managing from a distance. - Leadership should provide guidance and recognition, fostering growth and motivation among team members. True leadership involves taking ownership and addressing performance issues. - Effective leaders acknowledge both successes and failures without shifting blame, focusing on personal responsibility. - Accepting mediocrity leads to long-term issues in team standards, requiring leaders to confront poor performance directly. Authentic leadership requires raw honesty and leading by example. - Effective leaders demonstrate accountability without pretense, foste...

I grew up in the punk and hardcore scene, and Positive Hardcore was always a favorite. Fast. Honest.  No excuses. That energy is exactly what leaders need when the phones are ringing, trucks are rolling, and the work is real. Positive Hardcore is not just music, it’s a mindset.  It’s discipline with heart.  It’s accountability with compassion.  It’s the soundtrack for building teams that don’t crack under pressure. Unity Beats Ego In business, ego is expensive. It blows up handoffs, tanks morale, and chases away good people. The fix is unity. 7 Seconds gave us the blueprint: “walk together, rock together.” Keep it that simple. Cross-train. Share credit. Over-communicate. Err on the side of helping the next person win. Action > Intention Procrastination looks fancy in meetings. It dies on the field. Gorilla Biscuits’ push is tattoo-worthy: “start today.” Don’t spin up a 30-slide deck about culture—run a five-minute, daily stand-up that kills confusion. Own Your Lan...

I don't think it's a secret that I like punk and hardcore.  This live performance by Youth of Today, man, is it great. 30+ years later and they haven't missed a beat. What does this have to do with CX?  Shut up.