from players to paychecks

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Video games and customer experience
  • - Discussion on the state of video games and customer experience.
  • - Highlighting the challenges and issues with customer experience in video games.
Changes in Gaming Industry
  • - In the past, players could buy a game and have access to the full game with multiple endings.
  • - Nowadays, games may have additional content, leading to a different gaming experience.
Gaming industry plagued by microtransactions and early release games
  • - Microtransactions hinder gaming experience by making players pay for additional content repeatedly
  • - Early release games require full payment for unfinished products, similar to purchasing a car at full price without all its features
High game development costs affecting player satisfaction
  • - Game prices have increased over the years, impacting player expenses
  • - Players miss the satisfaction of completing a single-player game due to high costs
Concerns about additional purchases and incomplete games in popular games
  • - Example of positive early release with good communication and lower price for players
  • - Success of Baldur's Gate 3 as a well-received single player game
Listen to players and provide complete satisfying experience
  • - Games like Baldur's Gate 3, Final Fantasy 6, Chrono Trigger, Super Mario RPG, and Super Mario Brothers are great examples of listening to players and providing complete satisfying experience from the start.
  • - Learn from these games - listen to players, be transparent about pricing and game contents.
Microtransactions should not be the win button.
  • - Microtransactions for cosmetics are acceptable.
  • - Players should be treated with respect as fans, advocates, and lifeblood of the gaming industry.
Differentiating expansion packs and DLCs in gaming industry
  • - DLCs typically offer small additions like new characters or dungeons.
  • - Expansion packs provide substantial content like new areas and level caps.

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