the roi of customer service

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Summary

Customer service has a significant ROI.
  • - Investing in customer service can yield significant returns if done correctly.
  • - Neglecting customer service can lead to financial losses and negative experiences for customers.
Customer service impacts business success
  • - Focus on people, not just technology, for booking more calls
  • - View customer service as a value or profit center, not just a cost center
Good customer experience is imperative
  • - 68% of customers willing to pay more for great service
  • - Stellar customer service can boost customer lifetime value by up to 1400%
Poor customer service can be costly for businesses
  • - Customers require good experiences and trust for loyalty
  • - Personalization and Omni Channel support are key in customer service
Connected with customers through multiple channels
  • - Respond to chats, calls, and online interactions promptly
  • - Handling challenges and complaints to strengthen customer loyalty
Investing in training for your customer service team is essential.
  • - High-performing service teams reflect your brand values and commitment.
  • - Empower your team, train them well, and ensure they live and breathe your company values.
Create a culture of impressing, delighting, and winning customers for life.
  • - Focus on giving value and solving problems, not just selling.
  • - Customer service is the lifeblood of your business and can create customers for life.
Raising customer retention can significantly increase profit
  • - Even a 5% increase in customer retention can lead to a monumental increase in profit
  • - Customer retention has a similar impact on the bottom line as cutting costs by 10%

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