CX RIOT RADIO

It's not too often that I both love and hate advice... This is from the book Elon Musk by Walter Isaacson: "“We called them Polytopia Life Lessons.” Among them: ✨Empathy is not an asset.✨ “He knows that I have an empathy gene, unlike him, and it has hurt me in business,” Kimbal says. “Polytopia taught me how he thinks when you remove empathy. When you’re playing a video game, there is no empathy, right?” ✨Play life like a game.✨ “I have this feeling,” Zilis once told Musk, “that as a kid you were playing one of these strategy games and your mom unplugged it, and you just didn’t notice, and you kept playing life as if it were that game.” ✨Do not fear losing.✨ “You will lose,” Musk says. “It will hurt the first fifty times. When you get used to losing, you will play each game with less emotion.” You will be more fearless, take more risks. ✨Be proactive.✨ “I’m a little bit Canadian pacifist and reactive,” Zilis says. “My gameplay was a hundred percent reactive to what everyone el...

The Merlin extension for Google Chrome is amazing. There, I said it. Do I use it to it's full potential?  No. Do I pay for the upgraded features? No. Do I use it every day? No, but almost. Here's a little video I made while using it.  

Article Discussed Summary: Government regulation in CX is debated by the host - Host is against most government regulations in business unless preventing exploitation - Host emphasizes the importance of not letting government dictate how to run a business Government regulations driving CX improvements - The political environment is leading lawmakers to focus on customer satisfaction - Spain's law mandates live support and quick issue resolution for companies with over 250 employees Elections around the world may impact customer satisfaction - Consumer satisfaction in the UK at its lowest point since 2015; USA saw a net CX improvement in Q4 2023 - Enterprises have done little to improve customer satisfaction, with half-baked automated systems and a growing number of companies refusing to offer voice-based service Enterprises must improve customer support to avoid excessive government regulations - Identify and fix poorly designed chat bots to enhance customer experience - Work with ...