CX RIOT RADIO

Summary:  Importance of customer trust in reviews - Emphasizes on not being told what not to say and seeking sponsorships from specific companies - Encourages viewers to like, comment, rate, review, and share the show for growth Customer trust in reviews is crucial for online platforms. - A 75.5% of consumers express trust in reviews, with 90.6% always reading them before making a purchase. - The importance of customer reviews can significantly impact a company's success and reputation. Responding to reviews is essential for building trust and customer satisfaction. - Businesses analyzing online review statistics can tailor responses to maintain customer trust. - Responding to reviews shows commitment to customer experience and can enhance brand reputation. Personalize responses and utilize keywords naturally in reviews. - Respond to reviews sincerely, thanking customers for feedback. - Brands can shape purchasing decisions by proactively resolving issues and restoring confidence. ...

  Summary: Spark is all you need to improve customer experience. - Enabling spark will enhance customer experience and make everyone happy. - It will improve your bottom line and make your customers and employees love you. Simplify customer interactions for improved satisfaction and loyalty. - Mapping out the customer journey to identify friction points and simplify processes like purchasing, support, and returns. - Utilizing technology such as chatbots, self-service portals, and mobile apps to make interactions easy and convenient. Personalization enhances customer satisfaction and loyalty. - Utilize data analytics for personalized marketing and product recommendations. - Act on customer feedback promptly to show value and enhance service quality. Unified customer touchpoints strategy - Ensuring consistent brand messaging and customer interactions across all channels - Utilizing integrated CRM systems for a single view of the customer Personalizing the customer experience - Use cu...

  Summary Are we in a white collar recession? - huzzah welcome you to CX Riot radio where we talk about customer experience and glassdoor reviews. - The comment discussed in the video suggests that we are clearly in a white collar recession which is almost indisputable. Job reports are fake AF, indicating a recession. - Companies open positions but don't hire for them. - Comparison to 08 and 09 recession shows current situation is worse in some aspects. White-collar jobs seem stable despite pockets of tightness - Professional Services is a fast-growing sector - Big names are trimming fat, indicating stagnation rather than recession White collar recession indicators - Low salary expectations post-pandemic and political uncertainty affecting workforce - Cutback in consulting spend signals economic slowdown in accounting, engineering, and customer service fields White collar recession impacts on customer experience professionals - Discussion on factors contributing to the recession an...

Summary: Why use AI as a Co-Pilot - Emphasize the importance of using AI as a helpful assistant, not as a replacement for human control. AI should be a co-pilot, not autopilot - AI lacks human judgment and context understanding - Relying solely on AI for sensitive decisions is risky due to potential mistakes Treating AI as an autopilot sets us up for failure. - AI trained on biased or inaccurate data leads to potential harmful consequences. - Human oversight, expertise, and creativity are crucial in complex situations. Using AI as a co-pilot empowers informed decisions - Enhances human productivity while ensuring accountability - Risks of overdependence on AI: loss of critical thinking, ethical and social concerns AI adoption can lead to job displacement and operational risks - Job losses due to routine task automation can cause significant workforce disruption - Excessive reliance on AI can lead to operational disruptions and security risks if not managed properly AI risks include ina...